Those enterprises that have successfully adopted Service Level Management as an IT methodology, realize that no one management solution comprises SLM in and of itself. In fact, managing IT services requires a combination of analyses including the performance of underlying applications, hardware and networked resources. This viewpoint is clearly reflected in the ITIL description of Service Management as including a dependence on 'IT infrastructure Performance Management' processes and tools.

Most IT organizations today are designed to provide expert focus on components of the infrastructure while requiring that each group prioritize it's contribution to the total IT service. Aruba provides the functional solution most reflective of the needs of the Network Engineering or Network Operations groups within the overall IT organization.

Whether proving compliance with operational components of IT SLAs or managing the performance of the underlying infrastructure, Aruba provides hundreds of mid-sized and large enterprises the tools to answer tough questions quickly.

Take for example the typical scenario, played out every week in IT organizations around the world. The performance of a critical application is degraded. The network engineering or operations group has to examine it's infrastructure components to quickly determine ' is the network to blame'?

Daily WAN SLM

Each report provides easy links to navigate to further detail allowing users to rapidly respond to priority situations with the right information to determine the next steps in the diagnostic process.

Our reports can be posted via the web or email to management and staff as part of the proactive approach to Service Level Management required by organizations like ITIL.

Regional Service Quality Drill-Down

Our SLM capabilities are just the beginning. Operational management of today's enterprise networks requires a rich understanding of the applications traffic you are supporting. Aruba provides and integrated approach to Network Performance Management that includes NetFlow applications flow data and supports a proactive Service Level Management methodology.

SLM Whitepaper